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Payment & Shipping Back

The following conditions apply:

Shipping conditions

Delivery is made within Germany and to the following countries:

Austria, Belgium, Denmark, Finland, France, Italy, Netherlands, Poland, Portugal, Sweden, Switzerland, Slovakia, Slovenia, Spain.

Shipping costs (including VAT)

Deliveries within Germany and Austria:

We charge a flat rate shipping fee for Germany and Austria of €3.90.No shipping costs are charged for orders over €90.

Deliveries abroad:

  • Delivery to Switzerland: 7 CHF, free shipping from 250 CHF
  • Delivery to the Netherlands: 5, 90 €, free shipping as of 100 €
  • Delivery to France: 7, 50 €, free shipping as of 120 €
  • Delivery other EU countries (subject to availability): 16 € flat rate
Goods shipped internationally may be subject to customs duty and VAT on import. In postal traffic, the customer is considered to be the importer and is obliged to pay the amounts due for this (customs clearance fee, goods value surcharge, VAT). These are levied by Swiss Post on delivery of the consignment.
You can find more details on the website of the Swiss Federal Customs Administration.

Delivery times

Unless otherwise stated in the item description, delivery of the goods in Germany is generally within 3 - 5 working days, for deliveries abroad within 5 - 7 working days after order confirmation (in the case of agreed advance payment, after the time of your payment instruction). Please note that we do not deliver on Sundays and public holidays.

If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.

If you collect the goods yourself, we will inform you by e-mail about the availability of the goods and the collection options. In this case, no shipping costs will be charged.

Terms of payment

For deliveries within Germany you have the following payment options:

  • Prepayment
  • Payment by credit card
  • Payment via PayPal
  • Payment by Google Pay
  • Payment by Apple Pay
  • Payment by Amazon Pay
  • Payment by invoice (Klarna)
  • Payment by instalment (Klarna)
  • Payment by instant bank transfer ( Klarna)

For deliveries to Austria and Switzerland you have the following payment options:

  • Prepayment
  • Payment by credit card
  • Payment via PayPal
  • Payment by Google Pay
  • Payment by Apple Pay
  • Payment by invoice ( Klarna)
  • Payment by instalment (only Austria, Klarna)
  • Payment by Sofortüberweisung (only Austria, Klarna)
  • Payment by Twint (Switzerland only)

For deliveries to other countries you have the following payment options:

  • Prepayment
  • Payment by credit card
  • Payment via PayPal

Further details on payment

If you pay by credit card, your credit card account will be charged upon conclusion of the contract. If you have any questions, you can find our contact details in the imprint.