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Frequently asked questions

Here you will find answers to frequently asked questions about painting with chalk paint and Do It Yourself.

1. Before Painting

1. 1 What should I use to prepare the surfaces? Do I have to sand the old varnish?

Our paints really do hold on almost all surfaces. However, the most important thing is that the surface is clean and stable. If an old coat of paint is peeling off, it has to come off. The Remover or our To Sand are suitable for this. If the substrate is load-bearing, thorough cleaning with To Clean is usually sufficient. Particularly smooth and stressed surfaces can be lightly roughened or matt sanded or primed with a thin layer of To Bond - MissPompadour Primer.

1. 2 What is a Stainblock?

A stainblock like the To Block - MissPompadour Stainblock prevents substances from leaking out of painted wood and discolouring your new coat of paint. Stain. By the way, painting with a stain block also ensures that old furniture no longer smells!

1. 3 Does the Stainblock also work as a primer?

To Block has the properties of a primer in addition to the blocking property. Thus, it actually has two properties when applied thinly.

1. 4 What is a primer?

With a primer like the To Bond - MissPompadour Primer you can improve the adhesion of the paint on smooth surfaces. We recommend a thin coat of primer on high gloss surfaces, plastics and smooth tiles and all floor tiles.

1. 5 Can I paint over silicone?

Silicone cannot be painted over without a special primer. With the To Seal Silicone - MissPompadour Silicone Sealer you can prime silicone joints and paint over them after about one hour. Please apply the sealer very thinly.

1. 6 When can I paint over the primer?

The drying time always depends on the ambient conditions and the substrate. At normal room temperature, air humidity and good air exchange, you can paint over the primer after about four hours. On smooth, cold surfaces such as tiles or glass, it may take longer. To test whether the primer can be painted over, you can rub it lightly with a damp cloth. If nothing comes off, you can paint with the colour of your choice. Primers should always be applied very thinly.

1. 7 What are colour cards?

Colour cards provide you with an opportunity to view colour shades in their original and true colours and thus compare them better. You can use them to see your desired colour shade in different lighting conditions and in different rooms. Please note that the colour shade will appear darker on a large surface than on the small section of the colour card. At MissPompadour you can buy colour cards from all our manufacturers.

2. To Paint

2. 1 How many coats are required?

Our colours have a very high opacity. Sometimes one coat is enough, with two it usually becomes really great! If a very dark surface is painted with a very light colour, or if the surface is very absorbent and uneven, several coats may be necessary. You can achieve a lot here with a suitable primer. And don't forget: Reds are sometimes unpredictable divas! Please give the paint about four hours between coats before you continue painting.

2. 2 Which colour is right for my project?

With our practical selection guide, you can find the right colour for your project step by step. And if you prefer personal support, our customer advisory service is there to help you in word and deed.

2. 3 Can paint from different manufacturers be used for one project?

Yes, you can always choose the colour combination that suits you best. You can also use a different manufacturer's primer and sealer. However, you should only mix colours from the same manufacturer and of the same colour quality. If you are unsure about the different colour variants and the respective surface structure, just ask our customer advisory service!

2. 4 Can I tint the colour? If yes, with what?

Colours from one manufacturer can be mixed with each other in the respective colour quality. You can also mix your individual colour shade with tinting concentrate. Please note that you should mix the right amount for your project to avoid colour differences.

2. 5 How much paint do I need?

You will find a paint calculator for each colour in the shop. It shows you exactly how much paint you need. You only have to specify how many m² you want to paint and choose the right surface from the list. You will always find the paint calculator directly next to or under the colour shade. However, the specified amount may vary depending on the substrate.

2. 6 How can I avoid overlap marks and an uneven surface when painting?

You should use enough paint, an even painting technique and the right speed for a homogeneous application of paint. It is also advisable to paint manageably large areas so that you can work wet in wet. Then the transition will dry out evenly. And it is best to paint only 1-2 times loosely over each surface without applying pressure. If the paint application is still uneven, you can even it out in the next coat. You're sure to get the hang of it very quickly.

2. 7 Can the paint be thinned to preserve the wood grain?

In principle, you can do this. However, if you dilute it too much, the durability of the paint may be reduced. If you are painting a heavily used surface such as a staircase, we would advise against it. Also, you should be aware that you may need to prime with a stain block, and this will not give an even colour result. A thinned coat would not compensate for this.

3. After painting

3. 1 When can I apply a sealant?

Under normal environmental conditions (temperature, air exchange, humidity) you can apply the sealant like the To Seal - MissPompadour Topcoat after about four hours. We are also happy to wait overnight, depending on how it turns out. Longer breaks are also no problem. Then just clean thoroughly before painting.

3. 2 When can I load painted surfaces again?

Our varnishes are superficially dry and can be painted over after a few hours. However, they are only fully hardened after approx. 14 days. Of course, you can also use your painted furniture before that. You should just be a little more careful with it in the first few weeks and avoid heavy loads.

Painted floors can be walked on again on socks after about 4 hours. You can lay out cotton cloths on paths that are walked on a lot in the first few weeks to protect the paint. However, please take them away again overnight so that the paint can cure properly. Please do not do scratch tests with your fingernail. Give your paint time to cure and enjoy the results! The thicker the layer, the longer it will take to cure. Even after 14 days, the varnish layer still becomes more stable from day to day.

3. 3 How well does the paint hold on stressed surfaces?

Only colours with excellent properties make it into our range. Because durability is also a central point in terms of sustainability. But even the best paint is not invulnerable and wear and tear increases with use. If you're not sure, we'll be happy to advise you on how to approach your painting project to get the best possible result. And we promise: We will also tell you honestly if painting is not the best choice for your project! Click here for our customer advice.

3. 4 Can I wash off the painted surfaces?

After the colours have dried well, you can wipe the surfaces with a damp cloth and also use mild cleaners. You should avoid chlorine and disinfectants. Our To Clean is also suitable for cleaning after painting.

3. 5 How can I dispose of empty paint cans?

Empty cans can be disposed of with household waste. Paint residues may not be thrown away but must be declared as hazardous waste at the recycling centre.

3. 6 What is the best way to clean brushes and rollers?

Brushes and rollers are best cleaned immediately after painting. Once the paint has dried, it is difficult to remove. Use lukewarm water and a mild brush soap, no harsh cleaners. It is best to hang your tools up to dry - brushes with the bristles down so that the water does not run back into the ferrule. Do not put your tools on the radiator to dry, this can affect their quality.

3. 7 What is the shelf life of the colours & varnishes?

Our MissPompadour wall paints have an unopened shelf life of at least 24 months - our varnishes 12 months. But even if you have already opened the tins/buckets, you can store the paints for a long time. It is important that you take care not to get dirt in the paint. Always use a paint tray and close the can immediately after use so that the paint does not dry out. Small pieces of paint can be stored in clean screw-top jars. Make sure that the jars are always tightly closed. It is best to store the colours in a cool (frost-free), dry and dark place.

4. Around Paint

4. 1 What does "bleeding out" mean?

When we talk about bleeding, we mean yellowish discolouration in the paint. Some woods, e. g. oak, tropical woods and conifers, release natural ingredients that then discolour the new paint unsightly. Some stains and glazes or heavy nicotine exposure can also cause bleeding. If you plan to paint with a light colour shade, you should prime with To Block - MissPompadour Stainblock to prevent this. This step is not necessary with dark colours, because the bleeding is not visible with dark colours.

4. 2 Which coating tool do I need?

Our range includes all the brushes and rollers you need for your painting project. Whether you work with a brush or a roller is really a matter of taste. With our To Paint - fine MissPompadour brushes, you can not only work on all corners, edges and hard-to-reach places. It can also be used to paint larger areas without streaking. If you are more the roller type, you can work with the varnish roller for a perfect painting result. You can also use it to paint walls. If you want to use a larger roller for your wall, you can use the paint roller in 18 cm. We do not recommend using a larger roller, as our wall paints have quite a high own weight and larger rollers quickly become very heavy.

4. 3 Can I also work with a spray system?

Yes, for example with the two Wagner spray systems that we offer in our shop. You have to dilute the paint with 10% water and can spray surfaces as well as work on hard-to-reach details.

4. 4 How do I actually paint... ?

Do you know our magazine? You'll find lots of useful tips for all your painting projects, sorted by topic, e. g. painting the kitchen, tiles or wooden furniture. Take a look!

4. 5 Can I also paint tiles?

Yes, a new coat of paint is also possible for tiles! Our stable varnishes have already made many customers with old tiles happy. You can achieve a great transformation yourself quickly and with manageable effort and thus bridge the time until the big renovation. With our To Bond - MissPompadour Primer you can create a non-slip surface on smooth tiles. Our stable varnishes in many great colour shades leave no colour wish unfulfilled. For areas subject to wear and tear, we can recommend the right sealant. Take a look at the article in our magazine, where we show you step by step how to tackle your project.

4. 6 How do I paint wooden furniture?

With wooden furniture, it is first important that you have a durable and clean surface. If there are loose varnishrests on it, you can either remove them with the Remover or alternatively sand them. Our To Sand is ideal for this.

Afterwards, it is important that you clean thoroughly. This can be done reliably with To Clean. How you then have to pre-treat the furniture depends on the furniture and the colour shade you have chosen.

If you want to paint with a light colour shade and the surface is untreated or painted with an unknown colour, you should pre-treat with To Block to make sure that the wood does not bleed into your new paint. In case your paint discolours, you should apply a second coat to make sure that the wood does not bleed.

And then you can start painting. If you want to paint with a dark colour, you don't need the stainblock. Have a look at the article in our magazine.

4. 7 Can you paint plastic veneer?

Yes, you can also paint your Swedish shelves and dressers and your plastic kitchen. The best way to do this is to prime with a primer like To Bond - MissPompadour Prim er. Take a look at the article in our magazine!

4. 8 Can you also paint worktops in the kitchen?

Basically, you can also paint a worktop. Plastic and stone worktops are best primed with MissPompadour To Bond. Then you can paint with the varnish in the colour of your choice. MissPompadour Eggshell Varnish and the Eggshell varnishes from Mylands and Painting the Past are particularly suitable. You can either apply one more coat or seal with the topcoat at the end. Please note that a painted worktop is never as robust as an unpainted one. A worktop is often subject to very heavy loads. Moisture around the sink should always be absorbed immediately, and if you are cutting something, a chopping board is indispensable. Whether you paint your worktop is something you should always consider carefully and is certainly not insignificantly dependent on how passionately you use your kitchen.

5. Project support

5. 1 I am stuck with my project - where can I find help?

Our customer service team is there for you if you have any questions or problems. Just send us a WhatsApp on 0176 2222 5808 or an email to beratung@misspompadour. de. Of course, you can also call us at +49 941 206 068 20 - together we will find the right solution for you.

5. 2 How does colour consultancy work?

If you send us photos of your project via WhatsApp or email, we'll have an idea straight away. In order for our tips to meet your taste, it is very helpful if you tell us a little about how you are furnished and what no-go's there are for you. We'll be happy to help you choose the perfect shade of white and also find THE combinations of petrol and saffron, if that suits your style!

5. 3 Where can I find data sheets on the colours?

You can find the corresponding data sheets on the product page under additional information. If you are missing further information on our colours, simply contact us and we will be happy to send you the corresponding data sheets.

6. Questions about the order

6. 1 What payment methods are available?

For deliveries within Germany you have the following payment options:

  • Prepayment
  • Payment by credit card
  • Payment by invoice (PayPal Plus)
  • Payment by direct debit (PayPal Plus)
  • Payment by Apple Pay
  • Payment by Google Pay
  • Payment by invoice (Klarna)
  • Payment by instalment (Klarna)
  • Payment by instant bank transfer (Klarna)

For deliveries to Austria and Switzerland you have the following payment options

  • Prepayment
  • Payment by credit card
  • Payment by PayPal
  • Payment by Apple Pay
  • Payment by Google Pay
  • Payment by invoice (Klarna)
  • Payment by instalment (only Austria, Klarna)
  • Payment by Sofortüberweisung (only Austria, Klarna)
  • Payment by Twint (Switzerland only)

6. 2 Which is the correct bank account?

For payments in advance please use the following bank details:

Germany & EU
Commerzbank Regensburg
MissPompadour GmbH
DE59 7504 0062 0366 5122 00

Raiffeisenbank St. Gallen
Misspompadour GmbH
CH74 8080 8006 7820 3972 8

Please state your order number as the reason for payment.

6. 3 How much are the shipping costs?

For deliveries within Germany and Austria we charge shipping costs of 3, 90€. From an order value of 90€, we will pay the shipping costs for you.

For delivery to other European countries (depending on availability), we charge a flat rate of 16€.

For delivery to Switzerland, we charge a flat rate of 7. 00 CHF.

6. 4 How are the colours packed?

We attach great importance to sustainability and therefore use no plastic in the packaging of your order as far as possible. We shred old cardboard boxes and reuse them as filling material. We always do our best to pack your colours so that they arrive in the best condition. However, if something should go wrong during shipping, please contact us!

6. 5 How will my parcel be sent?

We ship with DHL GoGreen. This means that your shipment is 100% climate neutral.

6. 6 How long are the delivery times?

As a rule, you will receive your order within 3 - 6 working days. You can always see the current estimated delivery times for Germany directly with the product. For deliveries abroad, the delivery time is extended by a few working days. In the months from January to May 2021, 85. 7% of all MissPompadour parcels were delivered to our customers the day after they were handed over to DHL.

6. 7 Which countries do you ship to?

  • Belgium
  • Denmark
  • Germany
  • Finland
  • France
  • Italy
  • Croatia
  • Luxembourg
  • Netherlands
  • Austria
  • Poland
  • Portugal
  • Sweden
  • Switzerland
  • Slovenia
  • Spain
  • Hungary

If you cannot select your destination country in the shop, please contact us.

6. 8 How do I return a product?

You can return your order within 14 days. Register the return with our customer service and you will receive all the necessary information. Please pack the goods very well and pay sufficient postage. We can only accept unopened goods that arrive in perfect condition. Please include your order number and your name so that we can allocate the consignment. As soon as the return has been processed by us, the amount will be credited to the payment method you chose when placing your order. Please note that colours from Mylands are manufactured colours that are only produced when the order is placed. These are therefore excluded from return.

6. 9 Can I change or cancel my order later?

After placing your order, you noticed that you forgot something or accidentally selected the wrong quantity?
Unfortunately, it is not possible to change your order afterwards. If you would like to cancel your order, please contact our customer service directly.

7. Questions for MissPompadour

7. 1 What is MissPompadour actually? Is it just an online shop or do you also make your own colours?

Originally we are a specialist for chalk paints. In the meantime, we also have our own colour line with our MissPompadour Paints. We made a conscious decision not to launch another chalk-based paint on the market, because with Painting the Past and Mylands we already have two very strong chalk paints in our range. For our own brand, we have opted for a sustainable form of production. For example, the water-based MissPompadour Paints contain a large proportion of bio-based raw materials as binders. They are made from second-generation biomass. This involves extracting a light-coloured oil from the residues of olive and sunflower biomass. And blending the best properties of different oils forms the basis of our innovative colour technology. The production of this binder, which is at least 96% renewable, is therefore not at the expense of agricultural land or food production for humans and animals. Moreover, the second-generation biomass is obtained from raw materials grown in Europe. And our paints are also environmentally friendly due to their long durability. Because an extremely stable surface with maximum durability does not need to be repainted so quickly. And that saves resources.

7. 2 What does sustainability mean at MissPompadour?

We do a lot to work as sustainably as possible. Not only is our own brand MissPompadour produced sustainably. We also use recycled packaging and do not use plastic. With the help of our shredder, we use old cardboard to pack your paint cans and with GoGreen shipping from DHL, your package will arrive 100% climate neutral. In addition, for the sake of the environment, we do not send printed invoices. We generate most of the electricity we need with solar panels on the warehouse roof, which we also use to power our vehicles. And we are constantly working to become better and better in terms of sustainability.