F A Q
Frequently asked questions

Our paints really do adhere to almost all surfaces. However, the most important thing is that the surface is clean and stable. If an old coat of paint flakes off, it must be removed. The Remover or our To Sand are suitable for this. If the surface is stable, thorough cleaning with To Clean is usually sufficient. Particularly smooth and stressed surfaces can be lightly roughened or matt sanded or primed with a thin layer of To Bond & Block - MissPompadour Stainblock and Stainblock.

A stainblock like the To Bond & Block - MissPompadour Stainblock & Stainblock prevents substances from leaking out of painted wood and discolouring your new coat of paint. Stain = stain. Incidentally, a coat of paint with a stainblock also ensures that old furniture no longer smells!

To Bond & Block has the properties of a primer in addition to its blocking properties. It therefore actually combines both functions and is suitable for a wide range of substrates. It must be applied with good coverage.

You can use a primer such as To Bond & Block - MissPompadour Stainblock and Stainblock to improve the adhesion of the paint to smooth surfaces. We recommend a well-covering primer with primer on high-gloss surfaces, plastics and smooth tiles and all floor tiles.

Silicone cannot be painted over without a special primer. With the To Seal Silicone - MissPompadour Silicone Sealer you can prime silicone joints and paint over them after about one hour. Please apply the sealer very thinly.

The drying time always depends on the ambient conditions and the substrate you want to paint. Depending on this, it can be between 3 hours and a whole day. To test whether the primer can be painted over, you can rub over it lightly with a damp cloth. If nothing comes off, you can paint with the colour of your choice.

Colour cards provide you with an opportunity to view colour shades in their original and true colours and thus compare them better. You can use them to see your desired colour shade in different lighting conditions and in different rooms. Please note that the colour shade will appear darker on a large surface than on the small section of the colour card. At MissPompadour you can buy colour cards from all our manufacturers.

Our colours have a very high opacity. Sometimes one coat is enough, with two it usually becomes really great! If a very dark surface is painted with a very light colour, or if the surface is very absorbent and uneven, several coats may be necessary. You can achieve a lot here with a suitable primer. And don't forget: Reds are sometimes unpredictable divas! Please give the paint about four hours between coats before you continue painting.

With our practical selection guide, you can find the right colour for your project step by step. And if you prefer personal support, our customer advisory service is there to help you in word and deed.

Yes, you can always choose the colour combination that suits you best. You can also use primer and topcoat from a different manufacturer. However, you should only mix colours from the same manufacturer and of the same colour quality. If you are unsure about the different colour variations and the respective surface structure, just ask our customer advisory service!

Colours from one manufacturer can be mixed with each other in the respective colour quality. You can also mix your individual colour shade with tinting concentrate. Please note that you should mix the right amount for your project to avoid colour differences.

You will find a paint calculator for each colour in the shop. It shows you exactly how much paint you need. You only have to specify how many m² you want to paint and choose the right surface from the list. You will always find the paint calculator directly next to or under the colour shade. However, the specified amount may vary depending on the substrate.

You should use enough paint, an even painting technique and the right speed for a homogeneous application of paint. It is also advisable to paint manageably large areas so that you can work wet in wet. Then the transition will dry out evenly. And it is best to paint only 1-2 times loosely over each surface without applying pressure. If the paint application is still uneven, you can even it out in the next coat. You're sure to get the hang of it very quickly.

In principle, you can do this. However, diluting the paint too much can reduce its durability. If you are painting a heavily used surface, such as a staircase, we would advise against this. You should also bear in mind that you may need to prime with a stain block, which does not give an even colour result. A thin coat of paint would not compensate for this.

Under normal environmental conditions (temperature, air exchange, humidity), you can apply To Seal - MissPompadour Topcoat after 24 hours. Even longer breaks are no problem. Then just clean thoroughly before painting.

Our varnishes are dry on the surface and can be painted over after a few hours. However, they are only fully cured after approx. 14 days. Of course, you can also use your painted furniture before this. You should just be a little more careful with it in the first few weeks and avoid heavy loads.

Painted floors can be walked on again on socks after approx. 24 hours. You can lay out cotton cloths on paths that are walked on a lot in the first few weeks to protect the paint. However, please remove these overnight so that the paint can cure properly. Please do not do any scratch tests with your fingernail. Give your paint time to harden and enjoy the result! The thicker the layer, the longer it will take to harden. Even after 14 days, the varnish layer will continue to become more stable from day to day.

Only colours with excellent properties make it into our range. Because durability is also a central point in terms of sustainability. But even the best paint is not invulnerable and wear and tear increases with use. If you're not sure, we'll be happy to advise you on how to approach your painting project to get the best possible result. And we promise: We will also tell you honestly if painting is not the best choice for your project! Click here for our customer advice.

After the colours have dried well, you can wipe the surfaces with a damp cloth and also use mild cleaners. You should avoid chlorine and disinfectants. Our To Clean is also suitable for cleaning after painting.

Empty cans can be disposed of with household waste. Paint residues may not be thrown away but must be declared as hazardous waste at the recycling centre.

Brushes and rollers are best cleaned immediately after painting. Once the paint has dried, it is difficult to remove. Use lukewarm water and a mild brush soap, no harsh cleaners. It is best to hang your tools up to dry - brushes with the bristles facing downwards so that the water does not run back into the ferrule. Do not place your tools on a radiator to dry as this can affect their quality.

Our MissPompadour wall paints have an unopened shelf life of at least 24 months - our varnishes 12 months. But even if you have already opened the tins/buckets, you can store the paints for a long time. It is important that you take care not to get dirt in the paint. Always use a paint tray and close the can immediately after use so that the paint does not dry out. Small pieces of paint can be stored in clean screw-top jars. Make sure that the jars are always tightly closed. It is best to store the colours in a cool (frost-free), dry and dark place.

When we talk about bleeding, we mean yellowish discolouration in the paint. Some woods, e.g. oak, tropical woods and softwoods, release natural substances which then discolour the new coat of paint. Some stains and glazes or heavy exposure to nicotine can also lead to bleeding. If you are planning to paint with a light colour shade, you should prime with MissPompadour To Bond & Block to prevent this. This step is not necessary with dark colours because the bleeding is not visible with dark colours.

Our range includes all the brushes and rollers you need for your painting project. Whether you work with a brush or a roller is really a matter of taste. With our To Paint - fine MissPompadour brushes, you can not only work on all corners, edges and hard-to-reach places. It can also be used to paint larger areas without streaking. If you are more the roller type, you can work with the varnish roller for a perfect painting result. You can also use it to paint walls. If you want to use a larger roller for your wall, you can use the paint roller in 18 cm. We do not recommend using a larger roller, as our wall paints have quite a high own weight and larger rollers quickly become very heavy.

Yes, for example with the two spray systems from Wagner that we offer in our shop. You need to dilute the paint with 10% water and can use it to spray surfaces as well as work on details that are difficult to access.

Do you know our magazine? You'll find lots of useful tips for all your painting projects, sorted by topic, e. g. painting the kitchen, tiles or wooden furniture. Take a look!

Yes, a new coat of paint is also possible for tiles! Our stable varnishes have already made many customers with old tiles happy. You can achieve a great transformation yourself quickly and with manageable effort and thus bridge the time until the big renovation. With our To Bond & Block - MissPompadour Stainblock, you can create a non-slip surface on smooth tiles. Our stable varnishes in many great colour shades leave nothing to be desired. We are happy to recommend the right topcoat for areas subject to wear and tear. Take a look at the article in our magazine, where we show you step by step how to tackle your project.

For wooden furniture, it is first important that you have a durable and clean surface. If there are loose varnishrests on it, you can remove them with our sandpaper To Sand.

Then it is important that you clean thoroughly. You can do this reliably with To Clean. How you then need to pre-treat depends on the furniture and the colour shades you have chosen.

If you want to paint with a light colour shade and the surface is untreated or painted with an unknown colour, you should pre-treat with To Bond & Block to ensure that the wood does not bleed into your new coat. In the event that your paint discolours, you should apply a second coat to ensure that the wood does not bleed.

And then you can get started with the colour. If you want to paint with a dark colour, you don't need to use the stainblock. Have a look at the article on this in our magazine.

Yes, you can also paint your Swedish shelves and chests of drawers as well as your plastic kitchen. This works best if you prime with a primer like To Bond & Blocken. Have a look at the article on this in our magazine!

In principle, you can also paint a worktop. Plastic and stone worktops are best primed with MissPompadour To Bond & Block. Then you can paint with the varnish in the colour of your choice. MissPompadour Eggshell Varnish is particularly suitable. You can either apply one more coat or seal at the end. Please note that a painted worktop is never as robust as an unpainted one! A worktop is often subject to very heavy loads. Moisture around the sink should always be absorbed immediately and if you are cutting something, a chopping board is essential. Whether you paint your worktop is something you should always consider carefully and certainly depends to a large extent on how passionately you use your kitchen.

Our customer service team is there for you if you have any questions or problems. Just send us a WhatsApp on 0176 2222 5808 or an email to beratung@misspompadour. de. Of course, you can also call us at +49 941 206 068 20 - together we will find the right solution for you.

If you send us photos of your project via WhatsApp or email, we'll have an idea straight away. In order for our tips to meet your taste, it is very helpful if you tell us a little about how you are furnished and what no-go's there are for you. We'll be happy to help you choose the perfect shade of white and also find THE combinations of petrol and saffron, if that suits your style!

You can find the corresponding data sheets on the product page under additional information. If you are missing further information on our colours, simply contact us and we will be happy to send you the corresponding data sheets.

For deliveries within Germany you have the following payment options:

• Prepayment
• Payment by credit card
• Payment by invoice (PayPal Plus)
• Payment by direct debit (PayPal Plus)
• Payment by Apple Pay
• Payment by Google Pay
• Payment by invoice (Klarna)
• Payment by instalment (Klarna)
• Payment by instant bank transfer (Klarna)

For deliveries to Austria and Switzerland you have the following payment options

• Prepayment
• Payment by credit card
• Payment by PayPal
• Payment by Apple Pay
• Payment by Google Pay
• Payment by invoice (Klarna)
• Payment by instalment (only Austria, Klarna)
• Payment by Sofortüberweisung (only Austria, Klarna)
• Payment by Twint (Switzerland only)

For payments in advance please use the following bank details:

Germany & EU
Commerzbank Regensburg
MissPompadour GmbH
DE59 7504 0062 0366 5122 00
COBADEFFXXX

Switzerland
Raiffeisenbank St. Gallen
Misspompadour GmbH
CH74 8080 8006 7820 3972 8
RAIFCH22005

Please state your order number as the reason for payment.

For deliveries within Germany and Austria we charge shipping costs of 4, 90€.

Deliveries abroad:

• Delivery to Switzerland: 7 CHF, free shipping from 250 CHF - we take care of import & customs clearance for you.
• Delivery to the Netherlands: €5.90, free shipping from €100
• Delivery to Belgium: €5.90, free shipping from €100
• Delivery to France: €7.50, free shipping from €120
• Delivery to other EU countries (subject to availability): 16 € flat rate

Goods shipped internationally to other countries may be subject to customs duty and VAT on import. In postal traffic, the customer is deemed to be the importer and is obliged to pay the amounts due (customs duty, goods value surcharge, VAT).

We attach great importance to sustainability and therefore use no plastic in the packaging of your order as far as possible. We shred old cardboard boxes and reuse them as filling material. We always do our best to pack your colours so that they arrive in the best condition. However, if something should go wrong during shipping, please contact us!

We ship with DHL GoGreen. This means that your shipment is 100% climate neutral.

As a rule, you will receive your order within 3 - 6 working days. You can always see the current estimated delivery times for Germany directly with the product. For deliveries abroad, the delivery time is extended by a few working days. In the months from January to May 2021, 85. 7% of all MissPompadour parcels were delivered to our customers the day after they were handed over to DHL.

• Belgium
• Denmark
• Denmark
• Finland
• Finland France
• Italy
• Croatia
• Luxembourg
• Netherlands
• Austria
• Poland
• Portugal
• Sweden
• Switzerland
• Slovakia
• Slovenia
• Spain
• Hungary

You can return your order to us within 14 days. Register the return with our customer service and you will receive all the necessary information. Please pack the goods very well and put sufficient postage on the parcel. We can only accept returns of unopened goods that arrive in perfect condition. Please include your order number and your name so that we can allocate the consignment. As soon as the return has been processed by us, the amount will be credited to the payment method you selected when ordering.

After placing your order, you noticed that you forgot something or accidentally selected the wrong quantity?
Unfortunately, it is not possible to change your order afterwards. If you would like to cancel your order, please contact our customer service directly.

VAT exemption for intra-Community deliveries

Please note that subsequent refunds are NOT possible: German VAT law does not allow us to subsequently refund VAT already paid on deliveries. Exemption from VAT for intra-Community deliveries is an exception and requires verification of the VAT identification number, company name and address at the time of the order. A subsequent check does not fulfil this requirement. In this case, please order in advance and provide our customer service department with your VAT number, stating the order number, for forwarding and checking by the payment department.

We originally specialised in chalk paints. We now also have our own colour lines with our MissPompadour Paints and LittlePomp chalk paints. We have opted for a sustainable form of production for our own brands. For example, the water-based MissPompadour Paints contain a large proportion of bio-based raw materials as binders. They are obtained from second-generation biomass. A light-coloured oil is obtained from the residues of olive and sunflower biomass. And the mixture of the best properties of different oils forms the basis of our innovative colour technology. The production of this binder, which is at least 96% renewable, is therefore not at the expense of agricultural land or food production for humans and animals. In addition, the second-generation biomass is obtained from raw materials grown in Europe. Our colours are also environmentally friendly thanks to their long durability. This is because an extremely stable surface with maximum durability does not need to be repainted so quickly, which saves resources.

We do a lot to work as sustainably as possible. It's not just that our own brand MissPompadour is produced sustainably. We also use recycled packaging and do not use plastic. With the help of our shredder, we use old cardboard boxes to pack your paint tins and with GoGreen shipping from DHL, your parcel will arrive 100% climate-neutral. We also avoid sending printed invoices for the sake of the environment. We generate most of the electricity we need using solar panels on the warehouse roof, which we also use to power our vehicles. We are constantly working to become even better in terms of sustainability.