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1. Before painting

1.1 What should I use to prepare the surfaces? Do I have to sand off the old varnish?

Our paints really do adhere to almost all surfaces. However, the most important thing is that the surface is clean and stable. If an old coat of paint flakes off, it must be removed. Our To Sand is suitable for this. If the surface is stable, thorough cleaning with To Clean is usually sufficient. You can lightly roughen or matt sand particularly smooth and stressed surfaces or apply a thin coat of To Bond & Block - MissPompadour primer and Stainblock.

1.2 What is a stain block?

A stain block such as the To Bond & Block - MissPompadour primer & stain block prevents substances from leaking out of painted wood and discolouring your new coat of paint. Stain = stain. Incidentally, a coat of paint with a stain block also ensures that old furniture no longer smells!

1.3 Does the Stainblock also work as a primer?

To Bond & Block has the properties of a primer in addition to its blocking properties. It therefore actually combines both functions and is suitable for a wide range of substrates. It must be applied with good coverage.

1.4 What is a primer?

You can use a primer such as To Bond & Block - MissPompadour Primer and Stainblock to improve the adhesion of the paint on smooth surfaces. We recommend a well-covering primer on high-gloss surfaces, plastics and smooth tiles and all floor tiles.

1.5 Can I paint over silicone?

Silicone cannot be painted over with paint without a special primer. With the To Seal Silicone - MissPompadour Silicone Sealer you can prime silicone joints and paint over them after about an hour. Please apply the topcoat very thinly.

1.6 When can I paint over the primer?

The drying time always depends on the ambient conditions and the substrate you want to paint. Depending on this, it can be between 3 hours and a whole day. To test whether the primer can be painted over, you can rub over it lightly with a damp cloth. If nothing comes off, you can paint with the colour of your choice.

1.7 What are colour cards?

Colour cards give you the opportunity to view original colour shades in their true colour and thus make it easier to compare them. You can use them to see your desired colour shade in different lighting conditions and in different rooms. Please note that the colour shade will appear darker on a large surface than on the small section of the colour card. At MissPompadour you can buy colour-cards from all our manufacturers.


2. To Paint

2.1 How many coats are required?

Our colours have a very high opacity. Sometimes 1 coat is enough, but we always recommend 2 coats to bring out the full depth of colour. If a very dark substrate is painted with a very light colour, or the substrate is very absorbent and uneven, several coats may be necessary. You can achieve a lot here with a suitable primer. And don't forget: Red colours are sometimes unpredictable divas! Please observe the drying time information on the can and allow your surface to dry accordingly before painting the next coat.

If the surface is not completely covered, it is also important to paint the entire surface once more and not just touch it up in spots. This will give you an even result.

2.2 Which colour is right for my project?

Use our practical selection guide on the product pages to find the right colour for your project step by step. And if you would prefer personalised support, our customer service team will be happy to help and advise you.

2.3 Can paint from different manufacturers be used for one project?

Yes, you can always choose exactly the colour combination that you like best. You can also use primer and topcoat from a different manufacturer. However, you should only mix colours from the same manufacturer and of the same colour quality. If you are unsure about the different colour variants and the respective surface structure, simply ask our customer service team!

2.4 Can I tint the colour? If so, with what?

Colours from one manufacturer can be mixed with each other in the respective colour quality. However, you can also mix your own individual colour shade using tinting concentrate. Please note that you should mix the right amount for your project to avoid colour differences.

2.5 How much colour do I need?

You will find a paint calculator for each colour in the shop. It shows you exactly how much paint you need. All you have to do is specify how many square metres you want to paint and select the right surface from the ones provided. You will always find the Paint Calculator directly next to or below the colour shade. However, the specified quantity may vary depending on the substrate.

2.6 How can I avoid overlapping stripes and an uneven surface when painting?

You should use enough paint, an even painting technique and the right speed for a homogeneous paint application. It is also advisable to paint large areas so that you can work wet on wet. Then the transition will also dry out evenly. And it's best to really only paint 1-2 times loosely over each area without applying pressure. If the paint application is still uneven, you can even it out with the next coat. You'll get the hang of it very quickly.

2.7 Can the colour be thinned to preserve the wood grain?

In principle, you can do this. However, diluting the paint too much can reduce its durability. If you are painting a heavily used surface, such as a staircase, we would advise against this. You should also bear in mind that you may need to prime with a stain block, which does not give an even colour result. A thinned coat of paint would not compensate for this. If you want to preserve the wood grain, we recommend our Stains.


3. After painting

3.1 When can I apply a topcoat?

Under normal environmental conditions (temperature, air exchange, humidity), you can apply To Seal - MissPompadour Topcoat after 24 hours. Even longer breaks are no problem. Then just clean thoroughly before painting.

3.2 When can I put weight on painted surfaces again?

Our varnishes are dry on the surface and can be painted over after a few hours. However, they are only fully cured after approx. 14 days. Of course, you can also use your painted furniture before this. You should just be a little more careful with it in the first few weeks and avoid heavy loads.

Painted floors can be walked on again on socks after approx. 24 hours. You can lay out cotton cloths on paths that are walked on a lot in the first few weeks to protect the paint. However, please remove these overnight so that the paint can cure properly. Please do not do any scratch tests with your fingernail. Give your paint time to harden and enjoy the result! The thicker the layer, the longer it will take to harden. Even after 14 days, the varnish layer will continue to become more stable from day to day.

3.3 How well does the paint hold on contaminated surfaces?

Only colours with excellent properties make it into our range. After all, durability is also a key point when it comes to sustainability. But even the best paint is not invulnerable and wear and tear increases with use. If you're not sure, we'll be happy to advise you on how to approach your painting project to get the best possible result. And we promise: We'll also tell you honestly if painting isn't the best choice for your project! Click here for our customer advice.

3.4 Can I wash off the painted surfaces?

Once the colours have dried well, you can wipe the surfaces with a damp cloth and use mild cleaning agents. You should avoid chlorine and disinfectants. Our To Clean is also suitable for cleaning after painting.

3.5 How can I dispose of empty paint cans?

Empty cans can be disposed of with household waste. Paint residues must not be thrown away but must be declared as hazardous waste at the recycling centre.

3.6 What is the best way to clean brushes and roller irons?

Brushes and rollers are best cleaned immediately after painting. Once the paint has dried, it is difficult to remove. Use lukewarm water and a mild brush soap, no harsh cleaners. It is best to hang your tools up to dry - brushes with the bristles facing downwards so that the water does not run back into the ferrule. Do not place your tools on a radiator to dry as this can affect their quality.

3.7 How long do the colours & varnishes last?

Our MissPompadour wall paints can be kept unopened for at least 12 months - our varnishes for 12 months. But even if you have already opened the tins/buckets, you can store the colours for a long time. It is important that you take care not to get any dirt into the paint. It is best to always use a paint tray and close the tin immediately after use to prevent the paint from drying out. You can store small amounts of leftover paint in clean screw-top jars. Again, always make sure to seal the jars tightly. It is best to store the colours in a cool (frost-free), dry and dark place.


4. To Paint

4.1 What does "haemorrhaging" mean?

When we talk about bleeding, we mean yellowish discolouration in the paint. Some woods, e.g. oak, tropical woods and softwoods, release natural substances which then discolour the new coating. Some stains and stains or heavy exposure to nicotine can also lead to bleeding. If you are planning to paint with a light colour shade, you should prime with MissPompadour To Bond & Block to prevent this. This step is not necessary with dark colours because the bleeding is not visible with dark colours.

4.2 Which coating tool do I need?

Our range includes all the brushes and rollers you need for your painting project. Whether you work with a brush or a Roller is really a matter of taste. With our To Paint - fine MissPompadour brushes, you can not only work on all corners, edges and hard-to-reach areas. They can also be used to paint larger areas without leaving streaks. If you are more of a roller person, you can work with the paint roller for perfect painting results. You can also use it to paint walls. If you want to use a larger Roller for your wall, you can use the 18 cm paint roller. We do not recommend using a larger Roller, as our wall paints are quite heavy and larger Rollers will quickly become very heavy.

4.3 Can I also work with a spray system?

Yes, for example with the two spray systems from Wagner that we offer in our shop. You need to dilute the paint with water according to the instructions on the respective product page and can use it to spray surfaces as well as work on hard-to-reach details.

4.4 How do I actually paint...?

Do you know our magazine? You'll find lots of useful tips for all your painting projects, organised by topic, e.g. painting the kitchen, tiles or wooden furniture. Have a look!

4.5 Can I also paint tiles?

Yes, a new coat of paint is also possible for tiles! Our stable varnishes have already made many customers with old tiles happy. You can achieve a great transformation yourself quickly and with manageable effort and thus bridge the time until the big renovation. With our To Bond & Block - MissPompadour primer, you can create a non-slip surface on smooth tiles. Our stable varnishes in many great colour shades leave nothing to be desired. We are happy to recommend the right topcoat for areas subject to wear and tear. Take a look at the article in our magazine, where we show you step by step how to tackle your project.

4.6 How do I paint wooden furniture?

For wooden furniture, it is first important that you have a durable and clean surface. If there are loose varnishrests on it, you can remove them with our sandpaper To Sand.

Then it is important that you clean thoroughly. You can do this reliably with To Clean. How you then need to pre-treat depends on the furniture and the colour shades you have chosen.

If you want to paint with a light colour shade and the surface is untreated or painted with an unknown colour, you should pre-treat with To Bond & Block to ensure that the wood does not bleed into your new coat. In the event that your paint becomes discoloured, you should apply a second coat to ensure that the wood does not bleed.

And then you can get started with the colour. If you want to paint with a dark colour, you don't need to use the stainblock. Have a look at the article on this in our magazine.

4.7 Can plastic veneer be painted?

Yes, you can also paint your Swedish shelves and chests of drawers as well as your plastic kitchen. The best way to do this is to prime with a primer like To Bond & Block. Take a look at the article in our magazine!

4.8 Can you also paint worktops in the kitchen?

In principle, you can also paint a worktop. Prime your plastic and stone worktop with MissPompadour To Bond & Block. Then you can paint with the varnish in the colour of your choice. Easy Eggshell is particularly suitable ! You can either apply one more coat or seal at the end. Please note that a painted worktop is never as robust as an unpainted one! A worktop is often subject to very heavy loads. Moisture around the sink should always be removed immediately and a chopping board is essential if you are cutting something. Whether you paint your worktop is something you should always consider carefully and certainly depends to a large extent on how passionately you use your kitchen.


6. Project support

6.1 I'm not getting anywhere with my project - where can I find help?

Our customer service team is there for you if you have any questions or problems. Simply send us a WhatsApp message on 0176 2222 5808 or an email to beratung@misspompadour.de. Of course you can also call us on +49 941 206 068 20 - together we'll find the right solution for you.

6.2 How does colour consultancy work?

If you send us photos of your project via WhatsApp or email, we'll have an idea right away. To make sure our tips match your taste, it's very helpful if you tell us a bit about how you're set up and what the no-gos are for you. We'll be happy to help you choose the perfect shade of white and also find THE combination of petrol and saffron if that suits your style!

6.3 Where can I find data sheets for the colours?

You can find the relevant data sheets on the product page under additional information. If you are missing further information on our colours, simply get in touch with us and we will be happy to send you the relevant data sheets.


7. Questions about the order

7.1 What payment methods are available?

For deliveries within Germany you have the following payment options:

  • Prepayment
  • Payment by credit card
  • Payment by invoice (PayPal Plus)
  • Payment by direct debit (PayPal Plus)
  • Payment via Apple Pay
  • Payment via Google Pay
  • Payment by invoice (Klarna)
  • Payment by hire purchase (Klarna)
  • Payment by instant bank transfer (Klarna)

For deliveries to Austria and Switzerland you have the following payment options

  • Prepayment
  • Payment by credit card
  • Payment via PayPal
  • Payment via Apple Pay
  • Payment via Google Pay
  • Payment by invoice (Klarna)
  • Payment by instalment purchase (Austria only, Klarna)
  • Payment by instant bank transfer (Austria only, Klarna)
  • Payment by Twint (Switzerland only)

7.2 Which is the correct bank account?

Please use the following bank details for payment in advance:

Germany & EU
Commerzbank Regensburg
MissPompadour GmbH
DE59 7504 0062 0366 5122 00
COBADEFFXXX

Switzerland
Raiffeisenbank St. Gallen
MissPompadour GmbH
CH74 8080 8006 7820 3972 8
RAIFCH22005

Please state your order number as the reason for payment.

7.3 How high are the shipping costs?

For deliveries within Germany and Austria, we charge shipping costs of €4.90.

Larger orders may be dispatched as a pallet after consultation at no extra charge. This may extend the delivery time by a few days.

Deliveries abroad:

  • Delivery to Switzerland: 7 CHF, free shipping from 250 CHF - we take care of import & customs clearance for you.
  • Delivery to the Netherlands: €4.90
  • Delivery to Belgium: 4, 90 €
  • Delivery to France: 4, 90 €
  • Delivery to other EU countries (subject to availability): 16 € flat rate

Goods shipped internationally to other countries may be subject to customs duty and VAT on import. In postal traffic, the customer is deemed to be the importer and is obliged to pay the amounts due (customs duty, goods value surcharge, VAT).

7.4 How are the colours packaged?

We attach great importance to sustainability and therefore avoid using plastic in the packaging of your order wherever possible. We shred old cardboard packaging and reuse it as filling material. We always make every effort to pack your colours so that they arrive in the best possible condition. However, should something go wrong during despatch, please get in touch with us!

7.5 How will my parcel be sent?

We ship with DHL GoGreen. This means that your shipment is sent 100% climate-neutral.

7.6 How long are the delivery times?

Unless otherwise stated in the item description, the goods are usually delivered within 2 - 5 working days in Germany, for deliveries abroad within 5 - 7 working days after order confirmation (in the case of agreed advance payment after the time of your payment instruction). Please note that there is no delivery on Sundays and public holidays. Larger orders can be dispatched on pallets after consultation. This leads to an extension of the delivery time.

7.7 Which countries do you ship to?

  • Belgium
  • Denmark
  • Denmark
  • Finland
  • Finland France
  • Italy
  • Croatia
  • Luxembourg
  • Netherlands
  • Austria
  • Poland
  • Portugal
  • Romania
  • Sweden
  • Switzerland
  • Slovakia
  • Slovenia
  • Spain
  • Hungary

If your destination country cannot be selected in the shop, please contact us.

7.8 How do I return a product?

You can return your order to us within 14 days. Register the return with our customer service and you will receive all the necessary information. Please pack the goods very well and put sufficient postage on the parcel. We can only accept returns of unopened goods that arrive in perfect condition. Please include your order number and your name so that we can allocate the consignment. As soon as the return has been processed by us, the amount will be credited to the payment method you selected when ordering.

7.9 Can I change or cancel my order at a later date?

Have you realised after placing your order that you have forgotten something or accidentally selected the wrong quantity?
Unfortunately, it is not possible to change your order afterwards. If you would like to cancel your order, please contact our customer service team directly.

7.10 How can I order VAT-free for my company outside Germany?

VAT exemption for intra-Community deliveries

Please note that NO retrospective refund is possible: German VAT law does not allow us to retrospectively refund VAT already paid on deliveries. Exemption from VAT for intra-Community deliveries is an exception and requires verification of the VAT identification number, company name and address at the time of the order. A subsequent check does not fulfil this requirement. In this case, please order in advance and provide our customer service department with your VAT number, stating the order number, for forwarding and checking by the payment department.

Please do not make the payment until you have received the checked and corrected invoice from our payment department. Payments that have been reduced in advance will be transferred back to you. For legal reasons, we cannot make subsequent refunds for alternative payment methods.


8. Questions for MissPompadour

8.1 What is MissPompadour actually? Is it just an online shop or do you also make your own colours?

We originally specialised in chalk paints. We now have our own colour lines with our Just paint, CosyColours and LittlePomp chalk paints collections. We have opted for a sustainable form of production for our own brands. Our products are low in harmful substances - The Valuable Wall Paint is even completely preservative-free and VOC-free - and are manufactured in Germany and Europe to minimise transport distances. Our paints are also environmentally friendly thanks to their long durability. This is because an extremely stable surface with maximum durability does not need to be repainted so quickly, which saves resources.

8.2 What does sustainability mean at MissPompadour?

We do a lot to work as sustainably as possible. It's not just that our own brand MissPompadour is produced sustainably. We also use recycled packaging and do not use plastic. With the help of our shredder, we use old cardboard boxes to pack your paint tins and with GoGreen shipping from DHL, your parcel will arrive 100% climate-neutral. We also avoid sending printed invoices for the sake of the environment. We generate most of the electricity we need using solar panels on the warehouse roof, which we also use to power our vehicles. We are constantly working to become better and better in terms of sustainability.